EFFECTIVE DATE: 28 JULY 2026

 

1. ABOUT THIS POLICY

 

This Policy applies to purchases made from BE UNLIMITED LEARNING AND COACHING (PTY) LTD, registration number 2025/252505/07 (trading as BE UNLIMITED), for products and services relating to My Second50 | Midlife Reimagined, the South African Midlife Women’s Initiative (SAMWI), the South African Midlife Men’s Initiative (SAMMI) and associated offerings.

 

In this Policy, “My Second50”, “SAMWI”, “SAMMI”, “we”, “us” and “our” refer to the legal entity identified above.

 

THIS POLICY APPLIES TO:

 

• Physical products and merchandise;

• Digital products and resources;

• Conversations, workshops, courses and events;

• Coaching, facilitated programmes and other services; and

• Purchases made through our website, registration forms, invoices or payment links.

 

Nothing in this Policy excludes, restricts or replaces any rights available to a consumer under the Consumer Protection Act, the Electronic Communications and Transactions Act or any other applicable South African law.

 

 

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2. HOW TO REQUEST A CANCELLATION, REFUND, RETURN OR TRANSFER

 

All requests must be submitted in writing to: Email: connect@mysecond50.info   WhatsApp: +27 84 983 5918

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PLEASE INCLUDE:

 

• Your full name;

• Your order, invoice or booking reference;

• The product, event, programme or service purchased;

• The date of purchase;

• The nature of your request; and

• Any relevant supporting information.

 

Submitting a request does not automatically guarantee a refund. Each request will be assessed in accordance with this Policy and applicable consumer law.

 

 

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3. PHYSICAL PRODUCTS AND MERCHANDISE

 

Physical products include merchandise, clothing, books, journals, card decks, printed resources, gift items and other tangible goods.

 

3.1 CANCELLATION WITHIN 24 HOURS OF PURCHASE

 

You may request cancellation of a physical product order within 24 hours of purchase.

 

A full refund will be provided where the product:

 

• Has not been dispatched or collected;

• Has not been personalised or produced specifically for you; and

• Has not otherwise entered the fulfilment process in a way that creates non-recoverable costs.

 

If the product has already been dispatched, produced to your specifications or made ready for collection, the request will be handled under the return provisions below and any applicable consumer law.

 

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3.2 CHANGE-OF-MIND RETURNS

 

Where a change-of-mind return is accepted, the product must generally be:

 

• Unused and undamaged;

• In its original condition;

• In its original packaging, where applicable; and

• Accompanied by proof of purchase.

 

Unless the product is defective, damaged or supplied incorrectly, you may be responsible for the direct cost of returning it.

 

Books, personalised products, custom-made products, opened software and certain other products may be excluded from statutory cooling-off rights where permitted by law.

 

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3.3 ONLINE PURCHASES AND STATUTORY COOLING-OFF RIGHTS

 

The 24-hour cancellation arrangement is our standard voluntary cancellation period before fulfilment.

 

It does not limit any additional cooling-off or return right that may apply to a qualifying online transaction under the Electronic Communications and Transactions Act.

 

Where a statutory cooling-off right applies, the return and refund will be handled in accordance with the applicable legislation, including any lawful exclusions and return-delivery costs.

 

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3.4 DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

 

Please notify us as soon as reasonably possible if a physical product is:

 

• Damaged when delivered;

• Defective or unsafe;

• Materially different from its description;

• Unsuitable for its ordinarily intended purpose; or

• Not the product you ordered.

 

We may request photographs, proof of purchase or the return of the product so that we can assess the matter.

 

Where the product does not meet the standards required by applicable consumer law, you may be entitled to a repair, replacement or refund.

 

The 24-hour cancellation period does not limit your statutory rights relating to defective, unsafe or incorrectly supplied products.

 

 

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4. DIGITAL PRODUCTS AND RESOURCES

 

Digital products may include electronic books, downloadable guides, assessments, reports, templates, recordings, online resources and other electronically supplied content.

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4.1 CANCELLATION WITHIN 24 HOURS OF PURCHASE

 

You may request cancellation of a digital product order within 24 hours of purchase.

 

A full refund will ordinarily be provided only where the digital product has not been:

 

• Accessed;

• Downloaded;

• Opened;

• Streamed;

• Activated;

• Emailed or otherwise delivered; or

• Used to generate a personalised assessment, report or resource.

 

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4.2 DIGITAL PRODUCTS ALREADY SUPPLIED OR ACCESSED

 

Once a digital product has been accessed, downloaded, opened, streamed, activated or supplied, a change-of-mind refund may not be available, except where required by law.

 

Where a digital product is defective, inaccessible because of a fault on our side, materially different from its description or supplied incorrectly, we will first attempt to correct the problem or provide a replacement.

 

Where the problem cannot reasonably be corrected, an appropriate refund may be provided.

 

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5. EVENTS AND EXPERIENCES

 

Events and experiences include Women in Midlife Conversations, workshops, seminars, conferences, retreats, trainings, facilitated group sessions and similar scheduled engagements.

 

5.1 CANCELLATIONS AT LEAST SEVEN DAYS BEFORE THE EVENT

 

You may request a full refund by cancelling in writing at least seven calendar days before the scheduled convening date.

 

Bookings made fewer than seven calendar days before the event are immediately subject to the late-cancellation provisions below.

 

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5.2 CANCELLATIONS FEWER THAN SEVEN DAYS BEFORE THE EVENT

 

Where a cancellation request is received fewer than seven calendar days before the scheduled convening date, we may deduct a reasonable cancellation charge.

 

The charge will be determined fairly, taking into account:

 

• The amount of notice provided;

• Venue and catering commitments;

• Materials already prepared or supplied;

• Facilitator and service-provider commitments;

• Other non-recoverable costs already incurred;

• The nature of the event or service;

• Whether the place can reasonably be filled; and

• Customary practice within the relevant sector.

 

Any balance remaining after the reasonable cancellation charge has been deducted will be refunded.

 

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5.3 CANCELLATIONS WITHIN 72 HOURS AND NON-ATTENDANCE

 

Cancellations received within 72 hours of the scheduled convening date, and failure to attend without prior notice, may result in no refundable balance where costs have already been incurred or the place cannot reasonably be filled.

 

Any cancellation charge will nevertheless be assessed fairly and in accordance with applicable consumer law.

 

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5.4 DEATH OR HOSPITALISATION

 

No cancellation charge will be imposed where the participant or the person for whose benefit the booking was made is unable to attend because of death or hospitalisation.

 

We may request reasonable supporting information where appropriate.

 

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6. TRANSFER TO ANOTHER QUALIFYING PARTICIPANT

 

A participant transfer is different from a cancellation or refund.

 

You may request to transfer an event booking to another qualifying participant up to 72 hours before the scheduled convening date.

 

The following conditions apply:

 

• The transfer request must be submitted in writing;

• The replacement participant must meet the eligibility requirements for the event;

• The replacement participant’s full registration information must be provided;

• The replacement participant must accept the applicable terms, privacy notice and event requirements;

• The transfer is valid only once confirmed by be unlimited in writing;

• The booking may not be resold at a profit; and

• No cash refund, credit or new payment entitlement is created by the transfer.

 

Once a transfer has been confirmed, the original participant may no longer use the booking.

 

The original payment will remain linked to the original purchaser for financial and refund records. Any later refund approved because we cancel the event will ordinarily be returned to the original payment method.

 

Transfers may not be available for personalised services, individual coaching, assessments, customised programmes or services that have already commenced, unless we approve the transfer in writing.

 

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7. TRAININGS, COACHING, PROGRAMMES AND OTHER SERVICES

 

7.1 CANCELLATION BEFORE COMMENCEMENT

 

You may request a full refund by cancelling in writing at least seven calendar days before the first scheduled session or programme commencement date.

 

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7.2 CANCELLATION FEWER THAN SEVEN DAYS BEFORE COMMENCEMENT

 

A cancellation received fewer than seven calendar days before commencement may be subject to a reasonable cancellation charge based on:

 

• Preparation already completed;

• Materials or digital resources already supplied;

• Facilitator or coach commitments;

• Reserved session time;

• Administrative and third-party costs; and

• Whether the place can reasonably be filled.

 

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7.3 CANCELLATION AFTER COMMENCEMENT

 

Where a programme or service has already commenced, we may deduct:

 

• The value of sessions or services already provided;

• The value of materials, reports or digital resources already supplied;

• Non-recoverable costs already incurred; and

• Any reasonable cancellation charge permitted by law.

 

Any refundable balance will be calculated and communicated to you.

 

Individual training or coaching sessions and personalised services are not transferable unless we agree otherwise in writing.

 

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8. RESCHEDULING BY A PARTICIPANT

 

Requests to move a booking to another date or session are subject to:

 

• Availability;

• The applicable programme or event requirements;

• The amount of notice provided; and

• Costs already incurred.

 

Approval of a date change is not automatic.

 

Where a date change is approved, the payment will be transferred to the new booking and will not be refunded merely because the participant later decides not to attend.

 

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9. CANCELLATION OR POSTPONEMENT BY BE UNLIMITED

 

If we cancel an event, programme or service, you may choose to:

 

• Move your booking to another available event, programme or date;

• Transfer your booking to a suitable replacement;

• Receive a credit for an agreed future offering; or

• Receive a full refund of the amount paid.

 

If we postpone or materially reschedule an event, programme or service, you may choose to:

 

• Attend on the rescheduled date;

• Transfer to another available offering; 

• Transfer to a suitable replacement; or

• Request a full refund.

 

Where circumstances beyond our reasonable control prevent delivery, we will communicate with affected customers as soon as reasonably possible and provide an appropriate transfer, credit, rescheduling or refund option.

 

Subject to applicable law, we are not responsible for personal travel, accommodation or other indirect costs incurred in connection with an event.

 

 

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10. REFUND METHOD AND PROCESSING

 

Approved refunds will ordinarily:

 

• Be returned to the original payment method;

• Be paid to the original payer; and

• Be processed within 10 business days after approval or receipt of returned goods, where applicable.

 

Your bank or payment provider may require additional time before the funds appear in your account.

 

Card payments will not ordinarily be refunded in cash. Where refunding the original payment method is not reasonably possible, we may require verification before approving an alternative arrangement.

 

All refunds will be processed within the period required by applicable law.

 

 

11. CONTACT DETAILS

 

Questions or requests relating to this Policy may be directed to:

 

LEGAL ENTITY: BE UNLIMITED LEARNING AND COACHING (PTY) LTD
REGISTRATION NUMBER: 2025/252505/07
TRADING NAME: BE UNLIMITED
PHYSICAL ADDRESS: 85 COUNTESSES AVENUE, WINDSOR EAST, 2194
EMAIL: connect@mysecond50.info
TELEPHONE/WHATSAPP: +27 84 983 5918
WEBSITE: www.mysecond50.info